COLLECTION CLOTHING (NON CUSTOM ITEMS)
If you are not 100% satisfied with your purchase please return to Marcello Bergamo within 30 days of receipt in ‘as new’ condition for a refund, or a like for like exchange.
Returns and exchanges are only accepted for products purchased directly from Marcello Bergamo Australia.
1. All returns should be returned in ‘as new’ condition, both unwashed and unworn with original tags still attached.
2. Items purchased online can be returned for refund via post
3. Shipping costs will not be refunded
CHANGE OF MIND
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products; subject to the following conditions
1. Items must be returned with 30 days of receipt, together with proof of purchase.
2. Items must be unworn, unwashed and unused, with all original tags and labels attached.
3. Sale items are not eligible for a refund
We strive to produce the highest quality garments however if you believe a garment is faulty please identify the fault to us via email (address listed below) within 30 days of receipt and we will process your claim. Upon acceptance of your claim we will require you to return the garment and we will issue a replacement or refund. If you have not worn the garment, garment must be returned in ‘as new’ condition, unwashed and unworn with original tags still attached. If you have worn the garment, garment must be washed prior to return to us.
Marcello Bergamo will recover garments that have been purchased (after 1 November 2021) from this website (marcellobergamo.com) at the end of their useful life or if they are damaged. The useful life of each garment is estimated to be 4 years, however this depends on a number of factors such as care and use. If the garment is no longer able to be worn before the end of 4 years, the purchaser can contact us via email firstname.lastname@example.org
, provide the original order number and we will send a prepaid shipping label that can be used to return the garment to us (or directly to the re-processor). If, after 4 years, the garment is still in rotation in your wardrobe then keep wearing it and just let us know once you have finished with it and we will send a prepaid shipping label that can be used to return the garment to us (or directly to the re-processor). In all cases you will need to quote your original order number. We will send a reminder email on the 4 year anniversary of the garment purchase which will include the original order number so don't worry if you cant find that original order.
Exchanges will only be made on a like for like basis, meaning a different size or colour of the same product and you can only return the item to the country of purchase. .
Our address for returned products is as follows;
104/48 Pakington Street
KEW VIC 3101