COLLECTION CLOTHING (NON CUSTOM ITEMS)
If you are not 100% satisfied with your purchase please return to Marcello Bergamo within 30 days of receipt in ‘as new’ condition for a refund, or a like for like exchange.
Returns and exchanges are only accepted for products purchased directly from Marcello Bergamo Australia.
1. All returns should be returned in ‘as new’ condition, both unwashed and unworn with original tags still attached.
2. Items purchased online can be returned for refund via post
3. Shipping costs will not be refunded
CHANGE OF MIND
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products; subject to the following conditions
1. Items must be returned with 30 days of receipt, together with proof of purchase.
2. Items must be unworn, unwashed and unused, with all original tags and labels attached.
3. Sale items are not eligible for a refund
RIDE EM, LOVE EM or RETURN EM (Bib Shorts only)
Based on sales of thousands of bib shorts over nearly 50 years, we are so confident that you will love our Bib Shorts that we are offering a money back guarantee. In the unlikely event that you want to return them then this is how you go about it.
- Sale items not included.
- You must notify us within 7 days of receipt of the product that you wish to return it.via email to firstname.lastname@example.org.
- You must provide us with the original order number as supplied at time of purchase.
- We will contact you to get further information about what you did not like about the product.
- We will provide you with a shipping address (in Australia) and a Return Number that you must quote with the return.
- You must arrange the shipping at your cost.
- The product must be washed following our care instructions. If the product is not washed we will charge a cleaning fee of AUD 50.00
- The product must not be damaged. Any damage to the product will result in a rejection of the return. Please refer to the FAULTY PRODUCTS section of you wish to return a product due to a fault.
- All garment sewn-in labels (not tags) must be intact. This includes name, size and fabric labels.
- This policy only applies to Marcello Bergamo bib shorts purchased from this site.
- Once we receive the product, we will check it against these conditions and refund the original purchase prices once all conditions are satisfied.
We strive to produce the highest quality garments however if you believe a garment is faulty please identify the fault to us via email (address listed below) within 30 days of receipt and we will process your claim. Upon acceptance of your claim we will require you to return the garment and we will issue a replacement or refund. If you have not worn the garment, garment must be returned in ‘as new’ condition, unwashed and unworn with original tags still attached. If you have worn the garment, garment must be washed prior to return to us.
Exchanges will only be made on a like for like basis, meaning a different size or colour of the same product and you can only return the item to the country of purchase. .
Our address for returned products is as follows;
104/48 Pakington Street
KEW VIC 3101